Customer Care Representative- In Person

Rentokil Pest Control

20h•Onsite

About The Position

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.

Requirements

High School Diploma or GED
Ability to use a personal computer
Basic knowledge of Microsoft Word, Excel, and Windows

Nice To Haves

1-2 years of customer service experience preferred
Ability to type 25 wpm preferred

Responsibilities

Handles customer correspondence for service, scheduling, and billing inquiries
Offers creative Home Inspection leads to qualifying customers
Cultivates and maintains on-going customer relationships
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles incoming calls from technicians to provide support

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Competitive pay
Performance incentives
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility