Customer Care Representative
About The Position
Dieterich Bank is looking for a Customer Care Representative to join our corporate team in Effingham, IL. Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality. The Customer Care Representative I is responsible for providing information and offering creative solutions to callers concerning all deposit products, loans, bank services, and online banking products and services. This service-oriented role is responsible for providing exceptional customer service, accurate information, and prompt resolution of customer concerns via telephone and e-mail. The goal of this position is to retain and enhance existing customer relationships and to develop new ones.
Requirements
- High school diploma or equivalent
- Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork.
- Ability to maintain a high level of professionalism and accuracy in daily work
- Maintain confidentiality
- Ability to diffuse conflict quickly and efficiently
- Remain flexible with work hours and duties
- Demonstrate regular attendance and punctuality
- Problem-solving skills
- Detail oriented and organized
- Ability to work independently
- Ability to multitask and switch quickly from one activity to another
- Respond positively to feedback and redirection
- Proficient in Microsoft Office
Nice To Haves
- 1+ year of experience in retail, office, bank, or customer service preferred
Responsibilities
- Providing information and offering creative solutions to callers concerning all deposit products, loans, bank services, and online banking products and services.
- Providing exceptional customer service, accurate information, and prompt resolution of customer concerns via telephone and e-mail.
- Retaining and enhancing existing customer relationships and developing new ones.
Benefits
- Group Health Insurance
- Group Dental & Vision Insurance
- Life, AD&D & LTD Insurance
- 401(k) Plan - Employer matching available
- Employee Assistance Program
- Discretionary Profit Sharing Plan
- Discretionary Bonus Plan
- Paid Time Off (Holidays, sick time, personal time, and vacation)
- 8 hours of paid time volunteer with a charity of their choice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
