Customer Care Representative - Guelph
Sonova AG•Guelph, ON
•CA$20 - CA$23•Onsite
About The Position
Connect Hearing Canada is seeking a Customer Care Representative for their clinic in Guelph, ON. This role is ideal for someone passionate about customer service in a fast-paced retail clinic environment. Connect Hearing is a leading network of hearing care clinics in Canada, part of the Sonova family of brands, dedicated to improving clients' hearing health. They offer a competitive remuneration package, professional development, and a healthy workplace.
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconcile accounts receivable
- Alignment with the value of helping others
- A "Can-Do" attitude, a love for learning, and passion for growing knowledge
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs (training provided)
Benefits
- Hourly wage of $20–$23, based on experience
- Extended Health Benefits Package from day one
- 3 weeks vacation to start, increasing with tenure
- 6 days of personal time in the first year
- Additional days off, including Birthday
- Monday – Friday (business hours)
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
