Customer Care Representative Ambulatory Care-Allentown PA

HCSC•Allentown, PA

34d•Onsite

About The Position

HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need. We are seeking a Customer Care Representative for our Ambulatory Care Division in Allentown. This position will ensure that all communications with customers, proactive, reactive, new, or existing will be efficient and to the standards set by HCSC Ambulatory Care. The salary for this position starts at $52,500 and is commensurate with experience.

Requirements

HS diploma or GED is required.
1 years' experience working in a customer service representative capacity is required.
A valid driver's license is required.
Excellent communication skills including business reporting & verbal communication
Exceptional customer service and interpersonal skills
Experience with Microsoft Office applications (Outlook, Word, Excel, etc.), Warehouse management systems (WMS) and Zendesk are required.
Ability to work independently, solve problems and make decisions, seeking appropriate guidance as necessary
A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC.

Nice To Haves

Bachelor's degree is preferred.
1 years' experience in sales, marketing, service industry, healthcare, or customer service is preferred.

Responsibilities

Coordinates with Customer Service Communications Manager and Call Center to ensure the AC CRM is updated, and customers are responded to with resolution within 24 hours pending customer response.
Scheduling proactive visitations with reactive follow up to customer concerns weekly. Visitations to be documented.
Customer visits should include surveys of quality, quantity, and delivery efficiencies. Identifying opportunities to control inventory and set a plan of action with the customer and the Service Team.