Inbound/Outbound Customer Care Representative Onsite

SynergenX Health Holdings LLC•Houston, TX

1d•Onsite

About The Position

SynergenX Health is looking for Full-Time Outbound Customer Care Representatives to join our growing team! We are looking for people with great personalities, strong communication skills, positive energy, and the confidence to pick up the phone and start a conversation. You do not need to know everything on day one — we provide paid training. What matters most is that you are dependable, coachable, comfortable speaking with patients, motivated by goals, and ready to bring your best energy to work every day. Our team connects with prospective and existing patients to help them take the next step in their health and weight-loss journeys. Whether you are following up with someone who recently expressed interest or reconnecting with a previous patient, your goal is to make every conversation feel personal, helpful, and encouraging.

Requirements

High School Diploma or GED.
Customer service, call center, sales, appointment-setting, or healthcare experience preferred.
Comfortable making a high volume of outbound calls throughout the workday.
Strong verbal and written communication skills.
Comfortable asking for appointments and responding to common objections.
Ability to quickly build trust and rapport over the phone.
Comfortable using computers and learning new technology.
Strong organizational and follow-up skills.
Ability to accurately document patient interactions.
Ability to work in a fast-paced, high-volume, metric-driven environment.
Reliable attendance and punctuality.
Must successfully complete a routine criminal background check.
Great soft skills matter to us. If you have the personality, confidence, communication skills, positive attitude, and drive to succeed, we encourage you to apply.

Nice To Haves

Previous healthcare call center experience.
Outbound sales or lead-conversion experience.
Appointment-setting experience.
Experience working toward individual productivity or conversion goals.
CRM, scheduling, or electronic medical record experience.
Bilingual capabilities.

Responsibilities

Make a high volume of outbound calls to prospective and existing patients.
Follow up with patients who have expressed interest but have not yet scheduled an appointment.
Reconnect with previous patients who may be ready to return for care.
Talk with patients about SynergenX services and help them understand their next steps.
Build rapport quickly and create a positive experience from the first "hello."
Confidently ask patients to schedule an appointment.
Answer common questions and work through objections in a friendly, professional way.
Use approved scripts while keeping conversations natural and personalized.
Listen to each patient and tailor the conversation to their needs.
Accurately schedule appointments in our designated systems.
Document patient interactions and follow-up activity in our CRM/EHR systems.
Participate in outbound campaigns and patient outreach initiatives.
Meet individual appointment-setting, productivity, and conversion goals.
Stay organized and keep up with patient follow-ups.
Maintain professionalism when speaking with hesitant, frustrated, or difficult callers.
Work closely with your teammates to reach department goals and celebrate team wins.
Protect patient confidentiality and follow all HIPAA requirements.