Onsite Customer Care Representative - Tampa, FL

InfuSystem Career•Tampa, FL

8d•Onsite

About The Position

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. SUMMARY: Under the direction of the Customer Care Manager, the Onsite Customer Care Representative is responsible for maintaining Moffitt Cancer Center, account in Tampa, FL. Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers.

Requirements

Clinical Background
Knowledge of Microsoft Office products, specifically Word, Access, and Excel
Strong telephone skills
Professional, organized, detail-oriented
Ability to multi-task
Ability to write routine reports and correspondence
Current valid driver’s license
Bachelor’s degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Healthcare experience required
Rigorous analytical thinker and problem solver
Strong work ethic
Sound judgment
Proven written and verbal communication skills
Natural curiosity to pursue issues and increase expertise
Pursue and design innovative analytical performance metrics
The courage to promote and defend ideas and analyses
Passionate about InfuSystem and serving customers and patients
Strives to make an impact on improving our business processes and results
Exemplary honesty and integrity
Ability to collaborate effectively and work selflessly as part of a team
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Database software, Spreadsheet software and Word Processing software.
Must have reliable transportation to travel to other Moffitt locations within the Tampa, FL area.

Responsibilities

Work with Nursing to get patient consents
Obtain consent if/when possible
Determine best practice to notify nurses of new starts/restarts needing a consent signed
In-service new hires on process
Access to Moffitt’s EMR
Upload patient progress notes and VA authorizations to Express View patient schedules to assist with consents
Notate at-home disconnects and ensure pumps are returned to InfuSystem
Assist Moffitt staff
Clean pumps at MCC to re-issue OR help box and return, if that’s your preference
Help ordering/keeping PAR of supplies
Assign serial numbers at MCC when possible
Enter RGAs for any pump malfunctions
Maintain appropriate utilization of pumps
Handle customer complaints
Orders
Identify missing order information necessary to bill (ie: dx codes, doc names, drug regimens)
Capture doctor signatures we are missing
Obtain a paper recert, if ever necessary
Other duties as assigned