Customer Care Representative

Current Electric • Milwaukee, WI

10d • $20 - $25 • Onsite

About The Position

We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced, sales-focused call center. Every call is an opportunity to make an impact, build trust, and turn customer needs into scheduled work. This is not just about answering phones; it is about driving results. If you are confident on the phone, motivated by goals, and know how to turn conversations into action, you will excel in this role.

Call [phone] and follow the prompts to tell us about yourself. This is your first step in the interview process and your chance to make a strong impression.

Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day.

Requirements

• 3 to 5 years of experience in a customer service or call center environment
• Experience with outbound sales calling in a call center setting
• Strong communication skills and the ability to guide a conversation
• Confidence handling objections and asking for the next step
• Ability to multitask and stay organized in a fast-paced environment
• Emotional intelligence, professionalism, and accountability
• Experience using CRM systems
• Proficient in Google Workspace including Docs and Sheets
• High school diploma or GED required

Nice To Haves

• ServiceTitan experience preferred but not required

Responsibilities

• Make outbound calls to schedule service, follow up on estimates, and create new opportunities
• Turn both inbound and outbound conversations into booked appointments
• Guide customers to the next step with confidence and clarity
• Operate in a structured call center with clear expectations around call volume and booking performance
• Manage multiple tasks while staying organized, accurate, and responsive
• Consistently meet or exceed individual and team goals
• Communicate clearly, professionally, and with purpose
• Build trust with customers and handle concerns with confidence
• Ensure every interaction reflects our commitment to quality service
• Work closely with dispatch and leadership to keep schedules running smoothly
• Support team goals and contribute to a positive, accountable environment
• Lead by example through strong communication and consistent performance

Benefits

• Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives
• Comprehensive health benefits including medical, dental, and vision
• company-paid life insurance
• Health Savings Account
• 401(k) with company match up to 4%
• Employee referral bonus program
• Ongoing training and development in a team-focused, high-performance environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED