Customer Care Representative – Lucid Motors German Speaker

Lucid Motors•Amsterdam, NH

About The Position

You will be the frontline voice of Lucid Motors for customers, delivering a premium, seamless, and human‑centered experience that reflects the brand’s commitment to innovation and luxury. This role blends technical understanding, problem‑solving, and hospitality to support owners and prospective customers throughout their journey.

Requirements

Experience in customer service, automotive, EV, luxury retail, or tech environments.
Strong communication skills in German and English.
Ability to handle complex inquiries with patience, clarity, and empathy.
Comfortable working with CRM systems, digital tools, and fast‑changing technology.
A passion for sustainability, innovation, and premium customer experiences.
A background check may be required during the hiring process.

Nice To Haves

French language skills

Responsibilities

Serve as the primary point of contact for inquiries via phone, email, chat, and in‑person interactions at Lucid Studios.
Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
Resolve issues efficiently while maintaining a luxury‑brand tone and experience.
Schedule and manage service appointments with Service Centers and Mobile Service teams.
Track service cases, follow up proactively, and ensure customers feel informed and supported throughout the process.
Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany.
Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.
Represent the Lucid brand with professionalism, enthusiasm, and a solutions‑oriented mindset.