Customer Care Representative - Surrey, BC

Victaulic • Surrey, BC

4d • Onsite

About The Position

Victaulic, founded in 1919, is a global leader in grooved mechanical pipe joining and flow control solutions. As a customer care representative, you will communicate with customers via phone and e-mail, enter customer orders, and assist customers with stock checks, pricing requests, and general inquiries. You will use an AS400 based system and web-based applications, provide assistance to the outside sales team, and work with supply chain and distribution partners. This position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.

Requirements

• 3-5 years’ experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Proven people skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision-making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications

Nice To Haves

• University degree or college diploma preferred

Responsibilities

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

Benefits

• Accommodations are available on request for candidates taking part in all aspects of the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees