Customer Care Representative - Oakville
Sonova AG•Oakville, ON
•Onsite
About The Position
Connect Hearing Canada is seeking a Customer Care Representative for their Oakville clinic. This role is a 6-month contract with the possibility of extension. The Customer Care Representative will provide exceptional customer service, schedule appointments, manage client accounts, work with insurance companies for billing, and assist with minor device repairs. Connect Hearing is part of the Sonova family of brands and is committed to making a difference in clients' lives through innovative hearing care solutions.
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconciling accounts receivable
- Alignment with the value of helping others
- Availability to travel to other clinics
- A "Can-Do" attitude, a love for learning, and passion for growing knowledge
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs
Benefits
- Hourly wage of $20–$23, based on experience
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday
- Eligible for Quarterly Bonus
- Growth and development opportunities including education sponsorship
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
