Customer Care Representative

Sutherland • Dallas, TX

4d • Remote

About The Position

Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Apply and complete testing.

Requirements

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Strong attention to detail and the ability to effectively multitask
• High school diploma or GED
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
• Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A quiet and distraction-free, secure place to work.
• Must reside and be authorized to work in the US.

Nice To Haves

• An Associate's degree is a plus.

Responsibilities

• Deliver exceptional service and solutions to customers of our customers through inbound calls and chat.
• Handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently.

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED