Customer Care Representative

ABB•New Berlin, WI

12d•Hybrid

About The Position

ABB Motion Drive Products in New Berlin, WI is hiring a Customer Care Representative to provide technical, order, and payment-related assistance/support to the internal and external customers. You will collaborate and coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction. The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI.

Requirements

3+ years of experience in customer experience.
Excellent written and verbal communications skills.
Strong professionalism and sense of urgency, ability to multitask.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

Previous experience supporting inside and outside sales departments.
Knowledge of Salesforce CRM and SAP.
Previous electronics manufacturing experience.
Associate’s or Bachelor’s degree.

Responsibilities

Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts, ensuring a positive customer experience throughout the entire process.
Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
Tracks regular sales performance against the target and shares insights with management.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.