Customer Care Representatives- 100% Remote

TEKsystems•Rutland Town, VT

9d•$20 - $21•Remote

About The Position

TEKsystems is hiring several Customer Service Representatives to work for a client in the Rutland, VT area. This opportunity will offer a schedule that is 100% remote. These positions will interview this week and will start in the next couple weeks. The client is looking for candidates wishing to find a career path and offers a development roadmap through two years with opportunities to pursue several positions in this department and others.

Requirements

1-2 years in a customer facing position handling happy to irate customers
1-year high volume (60+) call center experience.
Must have examples of de-escalation situations they have handled and resolution

Responsibilities

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service
Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs
Participate in training and other learning opportunities to expand knowledge of the company, products, sales and services and perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values