Customer Care Representative

Gem Inc. • Richmond, VA

8d • $38,000 - $56,000

About The Position

Are you passionate about helping people and creating exceptional customer experiences? Our growing event marketing company is looking for a Customer Care Representative to join our team. In this role, you'll provide outstanding customer service, support clients and event attendees, and help ensure every event is a seamless and memorable experience. If you enjoy working with people, thrive in a fast-paced environment, and are looking for an opportunity to grow your career in customer service, client relations, and event support, we'd love to hear from you.
We are an innovative event marketing firm dedicated to creating engaging, high-impact experiences for leading brands and organizations. Our success is built on exceptional customer service, strong client relationships, and a commitment to delivering memorable events from start to finish. Every interaction matters, and our team plays a vital role in creating positive experiences for both our clients and event attendees.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Passion for delivering exceptional customer experiences.
• Positive attitude with a customer-first mindset.
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment.
• Highly organized with excellent attention to detail.
• Ability to multitask and prioritize responsibilities effectively.
• Comfortable working independently and as part of a collaborative team.

Nice To Haves

• Previous experience in customer service, customer support, hospitality, retail, event services, client relations, or a similar role is preferred but not required.
• We welcome entry-level candidates who are eager to learn and grow.

Responsibilities

• Serve as the primary point of contact for client and customer inquiries.
• Deliver exceptional customer service through professional, friendly, and timely communication.
• Build and maintain strong relationships with clients by understanding their goals and expectations.
• Assist event attendees with registration, event information, schedules, and general questions.
• Create a welcoming and positive experience for every guest and customer.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Collaborate with internal teams to ensure prompt issue resolution and excellent service delivery.
• Communicate important event updates, schedule changes, and relevant information to clients and attendees.
• Maintain accurate records of customer interactions and follow-up communications.
• Support the overall success of marketing events through outstanding client and attendee care.

Benefits

• Competitive pay
• Career advancement and professional development opportunities
• Hands-on training and ongoing mentorship
• Supportive and collaborative team environment
• Exciting work supporting live events and promotional campaigns
• Opportunity to build valuable experience in customer service, marketing, and event management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed