Rep II- Customer Care

Cencora • Carrollton, TX

9h • Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! This role is in support of Cencora’s third‑party logistics service in the US operating through our ICS business.

Requirements

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• High School Diploma/GED or equivalent experience required.

Nice To Haves

• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Responsibilities

• Taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism.
• Communicating with English, Spanish and French speaking clients using telephone, fax, e-mail, and computer systems.
• Processing orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
• Routing shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicating with multiple external and internal customers.
• Adhering to all procedures, work instructions, and regulatory requirements in performing the job.
• Communicating with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
• Maintaining accurate information regarding shipment status.
• Providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Making suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
• Other tasks as assigned.

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED