Customer Care Representative II
About The Position
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support up to 70 callers daily providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Requirements
- Must be able to fully attend the training program with no absences.
- Must be able to commit to full-time attendance during training.
- Must be able to work between the hours of 8:30 AM and 8:00 PM ET.
- Must be able to work a full-time, Monday - Friday (40 hours/week) work schedule with a daily 9-hour shift, including breaks and lunch.
- Must be able to work occasional overtime, given business need.
Nice To Haves
- Veterans are encouraged to apply.
Responsibilities
- Provide compassionate and empathetic support to up to 70 callers daily.
- Provide guidance, support, and resolution for escalated issues.
- Resolve conflicts or issues.
- Resolve complex health care concerns in a positive, simplified manner.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
