Customer Care Representative II
About The Position
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI-related inquiries, etc. Supports assigned client group(s) performing moderate complexity health-related customer excellence activities. Typically makes moderately complexity, inbound and outbound, health-related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal, and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service.
Requirements
- 1 to 2 years of related customer service excellence experience; typically, with a minimum of 1 year as a CSR1 level.
- Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
- High School Diploma or Equivalent (Required)
- Good digital skills, computer (Outlook & Excel), phone systems, chat, automation, and AI.
Nice To Haves
- Health care and laboratory-related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
- Some College Courses
- College-level clinical laboratory education preferred.
Responsibilities
- Supports assigned client group(s) performing moderate complexity health-related customer excellence activities.
- Typically makes moderately complexity, inbound and outbound, health-related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal, and other customer information.
- Provides professional, respectful, customer excellence.
- Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
