Customer Care Representative II
About The Position
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Requirements
- 1 to 2 years related customer service excellence experience; typically, with minimum 1 year as CSR1 level.
- Consistent exceptional customer service, accuracy and quality focus required.
- Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
- High School Diploma or Equivalent (Required)
Nice To Haves
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
- Some College Courses
- College level clinical laboratory education preferred.
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderately complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence.
- Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
