Customer Care Manager

Stanley Black & Decker, Inc. • Walnut, CA

12d • $86,500 - $139,300 • Onsite

About The Position

As a Customer Care Manager, you’ll be part of our Nelson Stud Welding, Engineered Fastening team working as an on-site employee. You’ll get to lead and oversee the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager. This role requires a strong leader who is willing to wear multiple hats, enjoys working in a fast-paced environment, and is not afraid to get their hands dirty. You will develop processes and procedures for regional customer care activities, execute requests for quotation from customers and prospects according to the Regional Manager's guidelines, and handle the expediting of customer and inventory orders effectively. The goal is to provide total customer satisfaction by promptly and efficiently reacting to customer requirements while working within established company guidelines. Responsibilities also include distribution tasks such as negotiating freight rates, managing inventory, administering and ordering inventory for regional locations, and administering the regional rental fleet. Additionally, you will process customer returns, requests for credit, and resolve credit problems, maintain prompt communication with customers and company personnel, coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders, administer and analyze daily cycle counting, and supervise the regional warehouse operations teams and assist with training personnel.

Requirements

• Bachelor’s Degree Preferred, or equivalent combination of education & experience.
• 4 years of Management and/or Inside Sales related experience and/or training.
• Strong Leadership Capabilities.

Nice To Haves

• Experience in Construction, Fasteners, or Welding industries will be helpful for this position.

Responsibilities

• Responsible for leading and overseeing the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.
• Develop processes and procedures for regional customer care activities.
• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.
• Handle effectively the expediting of customer and inventory orders.
• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.
• Distribution responsibilities such as negotiating freight rates and managing inventory
• Analyze, administer, and order inventory for the regional locations.
• Administration of the regional rental fleet.
• Process customer returns, requests for credit, and resolving credit problems.
• Maintain prompt communication with customers and company personnel.
• Coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders.
• Administer and analyze daily cycle counting.
• Supervise the regional warehouse operations teams and assist with training personnel.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to a wealth of learning resources, including our digital learning portal.
• Competitive salary
• Comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
• Access to state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree