Customer Care Manager
City of East Point•Ga, GA
•Onsite
About The Position
This position is responsible for managing the Customer Service Unit for the Customer Care Division. This includes oversight of the activities of establishing, disconnecting and transferring consumer accounts for various City utility and tax authorities. This position is also responsible for ensuring the highest level of customer service and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.
Requirements
- Bachelor’s degree in Business, Accounting, or a related field
- Five (5) to seven (7) years of progressively responsible supervisory/management experience in customer service
- Knowledge of City codes, ordinances, policies and procedures
- Knowledge of financial accounting and bookkeeping
- Knowledge of general management principles
- Skill in dealing with the public
- Skill in performing basic mathematical calculations
- Skill in oral and written communication
- Skill in supervising subordinate employees
- Skill in both written and oral communication
- Ability to maintain accounting and clerical records and prepare reports from such records
- Ability to work with a certain degree of independence
- Ability to interpret and apply City policies to operations
- Ability to work independently and work well with the general public
- Perform other duties as assigned
Nice To Haves
- Utility billing experience within a similar government setting preferred
Responsibilities
- Assist with planning and preparation of annual budget; prepares monthly, quarterly and/or annual budgetary and financial reports
- Ensures that all transactions that affect the City are processed accurately by auditing the process and taking a proactive approach to reduce errors
- Maintains and ensures strict confidentiality of city data
- Assists in the dissemination of information concerning the functions and services of various City agencies
- Maintains meter department account database
- Assists customers in person and on the phone with questions and complaints regarding utility bills
- Provides information to the general public or other governmental agencies by telephone or in person; answers inquiries or requests and resolves complaints and problems
- Evaluates inquiries in order to provide the most useful and appropriate information
- Produces collections and adjustment reports
- Manages daily lists of delinquent accounts in order to produce a cutoff list for the Meter Department
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Performs other related duties as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
