Customer Care Manager

Covista•Lisle, IL

1d•$60,000 - $63,000•Hybrid

About The Position

The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.

Requirements

Bachelor's Degree Required
Master's Degree
3 to 5 years of related experience.
Mid-level management experience.
Experience working in an organization that has both academic and business a plus.
Excellent customer service skills and knowledge.
Excellent project management skills.
Thrives in a working environment that is fast paced and constantly changing.
Basic knowledge and understanding of database applications
Intermediate knowledge of eLearning software platforms.
Advance Microsoft Office Suite skills.
Intermediate knowledge about web-based technologies and Macintosh as well as PC systems.
Some travel required at least 25%.
Ability to work on some weekends.

Nice To Haves

Experience working in an organization that has both academic and business a plus.

Responsibilities

Supervise and manage a team of customer service professionals.
Create customer service strategies that can be implemented, measured, and tracked.
Work with other teams to ensure great service delivery form the entire organization.
Take on front line customer support duties and manage operations of the business to ensure a successful term start.
Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications.
Performs other duties as assigned
Complies with all policies and standards