Customer Care & Logistics Coordinator

Amrize•Surrey, BC

1d•Onsite

About The Position

The Customer Care and Logistics Coordinator is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to all Amrize safety policies and procedures. This role is responsible for being the first point of contact for customers based in our Central Surrey logistics center. The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. A strong team-centric attitude, exceptional customer service etiquette, a solutions based mindset, and the ability to multitask are a must to be successful in this role.

Requirements

High School Diploma or equivalent required
Competency with all Microsoft Office and general native PC programs
Working different shifts and may require long hours based on business needs. Also be open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
Be a team player and work well with others in high-pressure situations.
A positive and helpful attitude
Reliable transportation (our office location is not ideally suited for public transit)
Effective negotiation, problem solving, and conflict resolution skills
Ability to work well under pressure with rapidly changing customer priorities
Knowledge of local market geography and addresses
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Nice To Haves

Experience in the construction industry and/or logistical experience is an asset.
Experience in a fast-paced call centre with multiple demands and metrics is an asset.
Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired

Responsibilities

Manage customer communications, providing support based on inquiries and updating appropriate details on orders; review orders to ensure accuracy and identify/flag if they contain any special conditions.
Inform customers of all relevant company policies including order confirmation, additional products, and driver responsibilities as well as any warnings and limitations.
Provide support and knowledge for drivers; directions, site details and project information.
Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
Notify customers promptly and proactively when their orders are delayed or not proceeding as scheduled.
Communicate any necessary information with the Logistics Manager, Shippers, Operations, Quality Control, and/or Sales Team.
Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required, and document any and all issues regarding orders.
Provide sales and billing coordinator information pertinent to billing accuracy.
Investigate and develop solutions to problems as they arise - safety, driver schedule, rejected loads, etc.; complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Benefits

Flexible Health & Dental benefits coverage for you and your dependents
A generous Pension Plan designed to support you through various stages of your career and life
Access to voluntary programs like RRSP and TFSA for future financial planning
Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
Easy access to mental health and well-being support
Service recognition awards to celebrate your contributions
Perks & discounts on a variety of products and services
Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
Financial support for new parents beyond statutory benefits
An inclusive and welcoming environment where everyone can be themselves
A collaborative work culture in a supportive and team-oriented work environment
Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable