Customer Care Lead Starting at $19

Raymour & Flanigan Furniture and Mattresses•Town of Poughkeepsie, NY

3d•Onsite

About The Position

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

Consistently provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.

Responsibilities

Assist customers with scheduling their deliveries.
Manage customer payments.
Acknowledge customer questions and concerns.
Work independently and support a small team.
Liaise between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members by advocating for every customer's concerns and requests.