Customer Service Specialist - Pipeline Not Currently Hiring
About The Position
This position is not currently open. We are accepting applications for future opportunities and potential placement in other roles. Be the first voice and face our customers experience—helping guide musicians and families while keeping everything running smoothly. At Kincaid’s Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the cracks—while helping our sales team stay focused on high-value conversations. This role exists to own the customer care experience so that customers get fast, clear, helpful support, routine requests are handled smoothly, and salespeople can stay focused on sales. When this role is done well, the entire business runs better.
Requirements
- Reliable and consistent attendance
- Strong communication skills
- Comfortable in a fast-paced environment
- Willing to take ownership
Nice To Haves
- Customer service experience
- Musical background (helpful, not required)
- Basic tech comfort
Responsibilities
- Answer phones, texts, and emails
- Route customers to the right team member
- Process rental payments
- Handle exchanges and returns
- Answer general questions
- Welcome customers as they enter
- Help manage flow when sales staff are busy
- Assist with simple purchases
- Coordinate with internal teams
- Ensure customer needs are fully resolved
- Help maintain website updates (Shopify)
- Assist with customer-related projects
Benefits
- Additional performance bonus possibilities
- Monthly performance bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
