Customer Care Engineer

As a Customer Care Engineer at SmartBear, you will be responsible for delivering technical support services to our customers. Working closely with our development teams, you will troubleshoot and solve technical support issues through various channels such as email, screen share, live chat, and phone. Your role will also involve creating and tracking customer issues, collaborating with internal teams, and advocating for customers. We are looking for someone with excellent customer facing skills, a college degree in a technical field, and knowledge of at least one programming language. Join our team and grow your career while providing top-notch support to our customers.

• Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, phone, etc.).
• Create, document and track the progress of new customer issues as they become available.
• Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service.
• Obtain the necessary knowledge and skills to become progressively proficient with responsible products.
• Be the customer advocate when providing feedback to internal organizations.
• Look for ways to improve the productivity of issue resolution and better ways to help customers.

• Troubleshoot and solve technical support issues
• Gain knowledge of the systems and increase your technical skill set
• Software Testing, JavaScript or Python, TestComplete, Jenkins, Azure, GIT
• 2-4 years of experience
• English at least on B2 level
• Excellent customer facing skills
• College Degree in Computer Science, Computer Engineering, or technical equivalent
• Very good communication skills and an ability to work with remote teams
• Knowledge of at least 1 programming language

• Opportunity for career growth at every level
• Investment in employee success and collaborative workspaces
• Birthday leave policy
• People and Culture organization that values the whole person
• Celebration of diversity and inclusion
• Commitment to ethical corporate practices and social responsibility
• Global presence with offices in multiple locations
• Recognition through industry awards
• Equal employment opportunity regardless of race, color, religion, gender, national origin, disability, marital status, military or veteran status, age, sexual orientation, gender identity or expression, genetic information, pregnancy, or any other legally protected status.