Customer Care Desk Associate

Blain's Farm & Fleet • Blair Township, MI

4h • Onsite

About The Position

The Customer Care Desk Associate operates the store phone and switchboard and assists customers with returns, questions, complaints, and directions around the store. The role also performs other assigned duties to help ensure customers have an efficient and pleasant shopping experience. Duties may include processing returned goods, routing mail and filing paperwork, issuing hunting and fishing licenses, cashiering, managing incoming e-commerce orders and in-store pickups, keeping the Customer Service Desk clean and presentable, helping in other departments, and complying with loss prevention and safety policies and procedures.

Requirements

• Great communication skills.
• Able to work evenings when needed and at least every other weekend.
• Able to pass a background check.

Nice To Haves

• Prior retail experience preferred.

Responsibilities

• Run the store phone and switchboard.
• Assist customers with returns, questions, complaints, and directions around the store.
• Scan returned goods and place them into bins or shopping carts for return to the appropriate department.
• Route mail and file paperwork.
• Issue hunting and fishing licenses.
• Perform cashier duties.
• Manage incoming e-commerce customer orders and in-store pickups.
• Keep the Customer Service Desk clean and presentable.
• Help in other departments as assigned.
• Demonstrate awareness of and comply with loss prevention and safety policies and procedures.

Benefits

• Medical, prescription, dental, vision, short- and long-term disability, life insurance, ancillary benefits, identity theft protection, and pet insurance for eligible full-time associates, effective on the 91st day of full-time employment.
• All major holidays and birthday off.
• Advanced leadership training programs.
• Associate discount on name brands including Carhartt, Under Armour, STIHL, Milwaukee Tool, and DeWalt.
• Internal recognition programs.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed