Customer Care Coordinator

Aston Carter

1d•Onsite

About The Position

The Customer Care Coordinator provides high-quality customer service and sales support in a fast-paced environment, helping customers identify the best options for their projects or events while consistently working toward monthly sales goals. This role combines attentive customer interaction, detailed follow-up, and accurate data entry to ensure a positive customer experience and support the broader sales team.

Requirements

2–3 years of experience in sales support or customer care roles.
Proficiency with Microsoft Office Suite, including Outlook and Teams.
Strong customer service skills with the ability to create a positive customer experience.
Experience in sales support, inside sales, or customer success functions.
Ability to work independently and self-direct in a fast-paced environment.
Strong organizational skills with a high level of attention to detail.
Effective verbal and written communication skills.
Comfort with data entry and managing customer information accurately.

Nice To Haves

Background in customer service, sales support, inside sales, or customer success.
Ability to identify customer needs and translate them into appropriate product or service recommendations.
Motivation to grow into a broader sales role over time.
Comfort working toward and supporting monthly sales goals.
Ability to manage multiple tasks and priorities while maintaining accuracy.

Responsibilities

Work in a fast-paced environment while self-directing daily activities to support and exceed monthly sales goals.
Provide attentive and professional customer service, listening carefully to each customer’s needs to deliver a positive experience.
Analyze customer needs and recommend the most suitable options for their project or event.
Prepare, send, and follow up on proposals and customer requests in a timely and organized manner.
Support inside sales activities by assisting with sales inquiries, order details, and customer follow-up.
Perform accurate data entry to maintain up-to-date customer records and sales information.
Use Microsoft Office and Outlook to manage communications, schedules, and documentation.
Collaborate with the sales team and other internal partners to ensure seamless customer support and project execution.
Provide customer care and support during on-call periods, responding to inquiries and issues within the specified on-call hours.