AWC Customer Care Coordinator

InfuSystem Career • Minneapolis, MN

17h

About The Position

The AWC Customer Care Coordinator is responsible for servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts. They will work with patients and nurses directly to ensure proper management of AWC and Ostomy supplies are maintained and will be responsible for ensuring all patient paperwork is complete and accurate.

Requirements

• Associates degree (AA) related field; or equivalent combination of education and experience.
• Previous work experience with Negative Pressure Wound Therapy preferred
• Rigorous analytical thinker and problem solver
• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

Nice To Haves

• Spanish/English bilingual skills may be required for designated incumbents to support Spanish-speaking patients.
• Knowledge of Medicare DME Guidelines is a plus.

Responsibilities

• Assign/set up new customer accounts and maintain existing customer files
• Qualifies new clients by reviewing patient orders and clinical notes
• Review patient paperwork to ensure it is complete and accurate
• Initiates an initial call to patients to establish relationships, ensure receipt of supplies
• Initiates scheduled follow up call with patients to monitor supply needs.
• Reviews records and works with wound care nurses to determine ongoing need for supplies when applicable.
• Orders home wound care supplies to be delivered to patients
• Monitor usage of supplies and other consumables at the account
• Process customer and patient orders
• Handle customer and patient complaints
• Produce and submit reports as requested by Management
• Process documents in fax server as required
• Answer phones as required
• Other duties as assigned

Benefits

• Health plan options that include an employer contribution
• Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance, STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree