Customer Care Coordinator
About The Position
Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Requirements
- Requires operational knowledge of systems and procedures.
- Typically requires high school diploma or equivalent and 3 years relevant work experience.
- Strong emphasis on quality service and follow-up
- People-oriented and able to adapt to varying emotions and situations from customers
- Excellent communication and listening skills
- Strong analytical ability to perform root-cause analysis
- Well-organized with ability to multi-task, prioritize, and manage time effectively
- Strong computer skills
- Conflict resolution skills
Nice To Haves
- Microsoft Office Suite and CRM database management software
Responsibilities
- Respond to initial customer requests for service.
- Document and process requests in service and scheduling system.
- Effectively manage large amounts of incoming calls and emails.
- Build sustainable relationships of trust through open and interactive communication.
- Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution.
- Assist in determining and documenting root-cause.
- Track and report division service levels, satisfaction, response rates and costs.
- Ensure division complies with service history information and company retention requirements.
- Support claims/risk filings.
- Perform other duties as assigned.
Benefits
- up to 8 paid company holidays per year
- up to 6 days of sick pay
- up to 17 days of unpaid Sales Time Off per year (and up to 22 days of unpaid Sales Time off per year upon 10 or more years of service)
- 401(k) Plan
- medical, dental, and vision insurance coverage
- company-paid disability, basic life insurance and parental leave
- Voluntary insurance coverage options, including critical illness, accident and hospital indemnity
- Employee Assistance Program
- tuition reimbursement
- other state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
