Customer Care Coordinator

Jushi • Alexandria, VA

2d • Onsite

About The Position

At Jushi Holdings Inc., the Customer Care Coordinator is responsible for delivering exceptional customer and patient service while educating clients, primarily through telephonic aid. This role involves conducting day-to-day customer phone support in adherence to company policy and industry regulations. The position is ideal for an individual focused on customer care within the cannabis industry, aiming to make a meaningful difference in people's lives.

Requirements

• High School diploma or General Education Development (GED) required
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills

Nice To Haves

• Associate or Bachelor’s degree in any field preferred
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees