Customer Care Coordinator

HR Collaboration Group LLC•Elkhart, IN

1d•Onsite

About The Position

This role is located in the Michiana area. Enjoy working independently and within teams to create excellence on the job? Enjoy learning about the processes and supporting the team to achieve business goals? Want to grow your career with a friendly, clean, and fast-paced company where you can make an impact? Then, we have a place for you! As the Customer Service Coordinator, you will perform and coordinate customer service operations across multiple internal departments to ensure accurate order fulfillment in alignment with customer and business goals.

Requirements

Associate degree in Sales, Business or related field preferred; or equivalent combination of education and experience required.
3 + Years of Customer Service, Order Management, and Order Entry
Ability to coordinate and process orders accurately and on time
Strong workflow management, data entry, and organizational skills
High attention to detail and accuracy
Strong ability to prioritize and manage multiple orders/tasks
Effective problem-solving and collaboration skills
Solid planning and scheduling abilities
Basic math, data comparison, and inventory tracking skills
Solid Microsoft Office products, including Word and Excel.
Strong verbal and written communication skills needed to communicate with all levels inside and outside the organization.
Supportive and customer focused.
Responds to inquiries and issues with a strong sense of urgency
Flexible and adaptable
Conceptual and forward thinking
Ability to influence others to get projects/orders moving forward
Self-motivated, able to work independently and within teams effectively.
Likes to work independently and with a thoughtful, caring team
Enjoys collaborating with others
Can listen to others, learn quickly, and be independent to get the job done, yet flexible to adjust to the schedule, department location, or pace to meet the needs of production, while making good decisions, is highly important to our team.

Responsibilities

Handles calls and emails from customers to provide status, remove obstacles, and expedite requests.
Enters orders into the system to ensure information is accurate and up to date.
Coordinates the order internally to ensure production schedules are met.
Collaborates with other departments and customers on open items.
Keeps an eye on customer orders and delivery dates, following up with Production when needed to meet customer needs.
Supports Sales on any requests needed to help with the process.