Customer Care Coordinator
TouchBistro•Toronto, ON
•$50,000 - $60,000
About The Position
TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most. This role is part of the Customer Success department and focuses on customer retention. You will engage with our customers to ensure they are optimizing the TouchBistro POS solution for their business. The goal is to build and maintain a strong active customer community, resulting in increased customer retention rates.
Requirements
- 2+ years experience in a customer-facing role, ideally with a SaaS company
- You are a self-starter with a sense of urgency, proven results and solution-oriented
- You must be flexible/adaptable and have a knack for thinking on your feet
- You easily gain the trust of those you work with both internal teams and external clients
- You have exceptional organizational, and communication skills
Nice To Haves
- CRM (Salesforce) experience is an asset
- Restaurant experience is an asset
- Bilingualism in Spanish is a plus!
Responsibilities
- Provide support and solutions for at-risk customers with an overall goal of account retention
- Oversee customer escalations, collaborating with key stakeholders to ensure timely delivery of durable solutions to customer issues
- Provide outbound customer support via phone, email and chat.
- Cross-sell value added services to our existing customers
- Proactively identify ways to enhance the customer experience and raise the bar on our high standards
Benefits
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
