Customer Care Coordinator Delivery Sch I

Numotion•Salem, OR

28d

About The Position

The Customer Care Coordinator schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale orders. The role assists customers, referral sources, and Numotion team members with delivery scheduling, maintains accurate information in order tracking systems, and works to optimize ATP and seating technician schedules. It also responds to inquiries, resolves concerns, and supports customer satisfaction and service turnaround goals. The coordinator is expected to meet productivity and performance standards, participate in department improvement initiatives, follow Numotion’s leadership principles and policies, protect confidential information, and provide excellent service to internal and external customers. Duties may change based on organizational needs or management direction. The position involves frequent use of hands, wrists, and fingers with computer equipment, prolonged periods at a desk or computer, and occasional reaching and movement with the arms and hands. Reasonable accommodations may be provided to enable employees to perform essential functions. Overtime may be required as needed.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service or dispatching/routing experience.
Ability to meet the essential functions of the position with reasonable accommodations as necessary.
Ability to communicate effectively.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to assess situations quickly and make sound decisions.
Ability to provide best-in-class customer service.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal and external customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers, referral sources, and Numotion team members with Rehab and Aftersale delivery scheduling.
Enter and maintain accurate data in applicable order tracking systems.
Coordinate with clients and referral sources to identify optimal or recommended appointment availability.
Update order tracking systems and make efforts to optimize ATP and seating technician schedules.
Respond promptly to customer and referral source inquiries, working with colleagues to improve customer satisfaction and turnaround times.
Resolve issues fully without additional transfers and de-escalate customers whenever possible.
Meet established productivity and performance standards.
Participate in Rehab initiatives to improve department results.
Perform duties with integrity and in accordance with Numotion’s leadership principles, mission, policies, and applicable federal regulations.
Protect employee and customer confidentiality.
Provide excellent service and solutions to internal and external customers.
Work overtime as needed.