Customer Care Coordinator III

MITER Brands•Tampa, FL

1d•Onsite

About The Position

PGT Innovations, a proud member of the MITER Brands family, is seeking an experienced Customer Care Coordinator III to support builders, remodelers, contractors, distributors, and homeowners. This senior-level role manages complex warranty and non-warranty inquiries, coordinates replacement parts and field service, and serves as a trusted liaison between customers and internal teams. The ideal candidate operates with a high level of ownership, product knowledge, and customer advocacy. MITER Brands—home to Milgard, MI Windows & Doors, and PGT Innovations—is one of the nation’s largest manufacturers of vinyl windows and patio doors. We’re proud of our commitment to quality, safety, and continuous improvement, and we’re looking for team members who share that mindset.

Requirements

Proven ability to serve as a primary point of contact for builders, contractors, distributors, and homeowners, managing customer relationships with confidence and professionalism.
Experience handling complex and escalated warranty and non-warranty inquiries, including replacement parts ordering and claim validation.
Strong ownership mindset with the ability to see customer issues through from initial contact to resolution.
Hands-on experience opening, managing, and tracking Field Service requests, including assigning and scheduling technicians.
Ability to collaborate cross-functionally with field service, sales, plant operations, and engineering to resolve product, order, or service issues.
Exceptional communication skills, with the ability to clearly explain solutions, set expectations, and provide timely follow-up.
Strong organizational skills with attention to detail while managing multiple priorities in a fast-paced environment.
A flexible, solutions-oriented approach when faced with changing priorities or challenging customer needs.
Commitment to delivering positive customer experience.
High school diploma or equivalent required.
Two to three plus years of customer service experience, preferably in manufacturing, building materials, or a construction-related environment.
Comfort handling high-volume phone and email communication, including multi-line phone systems.
Proficiency in Microsoft Word and Excel.
Ability to work independently while also contributing effectively within a team environment.

Nice To Haves

Some college coursework preferred.
Prior experience supporting windows, doors, millwork, or similar products strongly preferred.
Experience with ERP or CRM systems is a plus.

Responsibilities

Serve as a primary point of contact for builders, contractors, distributors, and homeowners, managing customer relationships with confidence and professionalism.
Handle complex and escalated warranty and non-warranty inquiries, including replacement parts ordering and claim validation.
Open, manage, and track Field Service requests, including assigning and scheduling technicians.
Collaborate cross-functionally with field service, sales, plant operations, and engineering to resolve product, order, or service issues.
Clearly explain solutions, set expectations, and provide timely follow-up.
Manage multiple priorities in a fast-paced environment.
Support continuous improvement initiatives.