Customer Care Coordinator 1

Inova • Falls Church, VA

16h • Onsite

About The Position

Inova 8095 - Fairfax East is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be Full-Time; (5-8-hour shifts) 40 hours per week; 11:00 AM – 7:30 PM; Rotating Weekends & Weekdays. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High school diploma

Nice To Haves

• 6 months of recent experience in healthcare (doctor’s office, hospital, etc.) as a Unit Secretary, Patient Access Associate, or similar.

Responsibilities

• Answers patient customer service calls for all Inova Hospitals and department call center queues.
• Follows customized departmental protocols and algorithms to process patient calls in accordance with Inova and HIPAA policies.
• Utilizes the call center database and Inova web resources to provide the most up-to-date information to patients, providers, and Inova team members.
• Utilizes web resources to educate patients/customers on Inova services and patient portals.
• Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the appropriate on-call medical professionals.
• Processes customer requests within established department SLAs
• Ability to utilize the call center database’s functionalities, messaging portals, resource tools and call center phone systems.
• Performs daily equipment checks and participates in monthly downtime exercises.
• Meets department metrics and skill standards by participating in continuous improvement workshops.
• May be assigned other duties as needed.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave
• flexible work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED