CRMD044-2026 CUSTOMER CARE CONSULTANT
City of Tshwane•Tallahassee, FL
•ZAR 525,933 - ZAR 718,031•Hybrid
About The Position
To render a customer service to the public of Tshwane.
Requirements
- Grade 12
- At least two years’ relevant working experience in a customer relations management environment
- Computer literacy in Microsoft (knowledge of SAP CIC and SAP CRM will be an added advantage)
- Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
- Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
Nice To Haves
- knowledge of SAP CIC and SAP CRM
Responsibilities
- Handle all complaints and enquiries received at the centre
- Provide detailed feedback to the supervisor on centre activities
- Assist the senior customer care consultant during interactions with external role players and activities
- Implement and maintain systems as and when provided by the senior customer care consultant
- Keep statistical data of all complaints and enquiries
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
