Customer Care & Collections Specialist - Property Management

Peak Living • Pleasant Grove, UT

2d

About The Position

Join the Peak Living Team! Peak Living is seeking a qualified and motivated Customer Care & Collections Specialist to join our growing team! At Peak Living, our employees love where they work. We are a full-service real estate management company with apartment communities across the United States. We believe long-term success is achieved by building high-quality teams and empowering employees to make a meaningful impact on property performance and resident satisfaction. This position plays a key role in supporting our residents by delivering exceptional customer service while also assisting with resident account management and collections efforts.

Requirements

• Previous experience in property management, leasing, collections, or customer service preferred
• Knowledge of apartment leasing and resident relations is highly desirable
• Strong communication, conflict resolution, and problem-solving skills
• Ability to handle sensitive conversations professionally and confidently
• Organized and detail-oriented with the ability to manage multiple priorities
• Proficient in Microsoft Office and property management software
• Bilingual candidates are encouraged to apply, but bilingual ability is not required

Responsibilities

• Manage incoming calls, emails, and written correspondence in a professional and timely manner
• Support residents by providing accurate information, answering questions, and resolving concerns related to leases, policies, payments, and community operations
• Assist residents in understanding lease terms, charges, payment options, and account balances
• Handle resident collections efforts, including: Contacting residents regarding past due balances, Coordinating payment arrangements, Following up on delinquent accounts, Documenting collection activity, Assisting with notices and account communication in accordance with company policies and applicable laws
• Work collaboratively with onsite teams to resolve resident account issues and improve collections performance
• Follow up on service-related concerns to ensure resident satisfaction and timely resolution
• Maintain accurate records and provide monthly reporting to leadership regarding resident interactions, trends, and collections activity
• Deliver a high level of customer service while maintaining professionalism and empathy during difficult conversations
• Support company goals related to resident retention, customer satisfaction, and delinquency reduction

Benefits

• Generous paid time off (PTO)
• Multiple medical plan options
• Dental and vision coverage
• 401(k) with company match
• Opportunities for growth and advancement within a rapidly growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed