Customer Care Coach

Serenity Mental Health Centers•Phoenix, AZ

18h•Onsite

About The Position

Serenity is building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. They are hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No specialized background is required as the company will provide training. This role involves working closely with individuals participating in structured sessions designed to support personal progress and well-being. The day-to-day activities include working one-on-one with individuals, guiding them through scheduled sessions using specialized program tools and technology, helping individuals stay motivated and engaged through simple practices, preparing daily plans, tracking progress, and creating a calm, welcoming environment.

Requirements

2+ years of full-time professional experience demonstrating reliability and strong work ethic
Strong interpersonal skills with a naturally positive, people-focused attitude
Clear communication skills both in person and in writing
Ability to remain calm and supportive in fast-paced environments
Willingness to learn, grow, and accept feedback
Authorization to work in the United States

Responsibilities

Working one-on-one with individuals throughout the day
Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
Preparing daily plans to help participants get the most value from each session
Tracking progress and updating internal records so the team stays aligned
Creating a calm, welcoming environment where people feel comfortable and supported