Customer Care Coach
Serenity Mental Health Centers•Ponte Vedra Beach, FL
•Onsite
About The Position
Serenity is building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. They are hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No specialized background is required, as the company will provide training. This role involves working closely with individuals participating in structured sessions designed to support personal progress and well-being.
Requirements
- 2+ years of full-time professional experience demonstrating reliability and strong work ethic
- Strong interpersonal skills with a naturally positive, people-focused attitude
- Clear communication skills both in person and in writing
- Ability to remain calm and supportive in fast-paced environments
- Willingness to learn, grow, and accept feedback
- Authorization to work in the United States
Responsibilities
- Working one-on-one with individuals throughout the day
- Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
- Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
- Preparing daily plans to help participants get the most value from each session
- Tracking progress and updating internal records so the team stays aligned
- Creating a calm, welcoming environment where people feel comfortable and supported
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 10 PTO days (15 after the first year)
- 10 paid holidays each year
- 401(k) retirement program
- quarterly performance based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
