Customer Care Center Representative

AMERICAN BANK N A•Waco, TX

1d•Onsite

About The Position

American Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).

Requirements

Ability to work effectively as a team member
Ability to multi-task
Ability to prioritize
Strong analytical, conceptual and problem-solving skills
Drive to learn
Ability to learn to use new technology effectively
Ability to listen effectively
Ability to train customers
Strong communication skills
Ability to give and receive feedback
High School graduate or equivalent required
At least 1 year of banking experience required

Nice To Haves

Bachelor’s degree preferred
Two years of call center experience preferred
Bilingual preferred

Responsibilities

Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITM
Listen to customers and review current relationships to offer products and services best suited to fit their needs
Review online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactions
Troubleshoot and efficiently resolve customer online banking issues
Receive, research and resolve customer inquiries about their accounts
Perform other duties as assigned