Customer Care Associate, Remote, Alberta Canada
Carewell
•Remote
About The Position
As a Customer Care Associate, you will be responsible for providing top-tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.
Requirements
- Must be located in Alberta, Canada
- 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
- Proven history of strong service attitude (volunteer experience, passion projects, etc)
- Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice
- Proficiency with computer skills, strong typing skills, and experience in multitasking
- Reliable access to a private, secure, quiet workspace
- Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
- Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
- Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, September 28 - October 09
Nice To Haves
- Bilingual, fluent in both English and Spanish is highly desirable
- Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
- Experience working in a high-volume contact center environment
Responsibilities
- Help, support and care for our customers through quality conversations and customer service experiences
- Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
- Ensure every customer feels valued and supported
- Build customer relationships based on trust, kindness, and reliability
- Recommend products that best serve our customers’ interests
- Practice active listening, clarify information, and diffuse tension for upset customers
- Participate in ongoing training and learning opportunities
- Utilize software, databases, scripts, and tools appropriately
- Adhere to all company policies and procedures
Benefits
- CAD $15 per hour
- 10 days accrued vacation
- Holiday pay, with premium pay for working on the holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
