Customer Care Associate
About The Position
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Customer Care Associate At Health Advocate, we’re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you’re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to make a real difference. As a Customer Care Associate, you’ll support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy, and outcomes—helping people get the answers they need in a system that can often feel overwhelming.
Requirements
- Experienced in Service: You have at least one year of customer service experience, preferably in a healthcare setting.
- Strong Communicator: You explain complex information clearly and maintain professionalism on every call.
- Organized & Reliable: You can manage multiple member requests while maintaining attention to detail.
- Comfortable with Systems: Proficient in Microsoft Word, Excel, and call documentation tools.
- Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations.
Responsibilities
- Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
- Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
- Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
- Maintain Accurate Records: Collect and update member demographic data in the system.
- Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
- Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.
Benefits
- Work from home opportunity
- Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
- Competitive Pay: We offer a starting hourly rate of $16.50.
- Comprehensive Benefits: Enjoy robust medical, dental, and vision coverage, 401(k) with company match, PTO, and professional development opportunities.
- A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
- Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
