Customer Care Associate

Anti-Pesto Bugkillers•Largo, FL

About The Position

We offer competitive pay, ongoing training, full benefits, paid time off, no nights/weekends, and opportunities for growth within the company. If you are a self-starter with a strong work ethic and a desire to succeed please know that Anti-Pesto prides itself on being a 5-Star place of employment. We believe in and welcome people of all races, faiths, and genders. We try to provide a place of employment that encourages personal and professional growth. We believe that while work is important, family is more. We do what we say we are going to do, even if no one is looking and if this sounds like you, apply now We are looking for a Customer Care Specialist who will be the vital link between our company and our current and potential customers. You should have the ability to accept ownership for effectively facilitating customer issues, complaints, and inquiries, keeping customer happiness at the core of every decision and behavior. Locally owned and operated since 1988, Anti-Pesto is trusted with protecting the health and property of businesses and homeowners throughout the Tampa Bay/St. Petersburg/Central Florida area. What your job looks like: ● Sitting at a desk and receiving inbound calls from current and prospective customers. ● Ask qualifying questions to customers to confirm needs and match to Anti-Pesto solutions. ● Schedule our techs and inspectors to meet with customers. ● Keep records of all conversations in the company database in a comprehensible way so others on your team understand what happened. ● going above and beyond in your communication to make our customers happy. Our requirements include: ● Show up on time - Attendance is monumental. ● Work well with the other members of the customer care team. ● A friendly phone presence, and a positive outlook, and openness to new ideas. ● Excellent communication skills, both written and verbal. ● Ability to multitask, detail-oriented, and work without someone looking over your shoulder. ● Dedication to improving your knowledge and skills ● Strong computer skills are required - Google Suite (Docs & Sheets) and Email. ● Intermediate and accurate typing skills. ● One year of experience and/or training in a customer service role preferred ● Bi-Lingual a plus Benefits: Top Rated Pest Control Company in Tampa Bay Area Benefits of working at Anti-Pesto Bug Killers: Paid vacation, sick, and holidays Paid training Excellent health, dental, and vision benefits 401K ..and best of all, our employee support dog, Red! Anti-Pesto's core values are all about Growth, Respect, Integrity, Exceptional Service, and Family. If you feel the same way, it's time to talk to Ray.

Requirements

Show up on time - Attendance is monumental.
Work well with the other members of the customer care team.
A friendly phone presence, and a positive outlook, and openness to new ideas.
Excellent communication skills, both written and verbal.
Ability to multitask, detail-oriented, and work without someone looking over your shoulder.
Dedication to improving your knowledge and skills
Strong computer skills are required - Google Suite (Docs & Sheets) and Email.
Intermediate and accurate typing skills.
One year of experience and/or training in a customer service role preferred

Nice To Haves

Bi-Lingual a plus

Responsibilities

Sitting at a desk and receiving inbound calls from current and prospective customers.
Ask qualifying questions to customers to confirm needs and match to Anti-Pesto solutions.
Schedule our techs and inspectors to meet with customers.
Keep records of all conversations in the company database in a comprehensible way so others on your team understand what happened.
going above and beyond in your communication to make our customers happy.