Customer Care Associate

Plains Commerce Bank•Sioux Falls, SD

10h

About The Position

Customer Care Associate Position Purpose: To provide outstanding customer service to Mortgage customers through our both inbound and outbound channels. Qualities of the successful candidate include: Bilingual abilities are preferred but not required. High School diploma or general education degree (GED) is required. Previous mortgage experience preferred and prior secretarial and/or bank lending knowledge is helpful. Must be a mature, responsible individual with a professional appearance, be dependable and take pride in their work. Attention to detail is a must in this position. General PC knowledge and the Internet is required, must be capable of accurate typing, and learning various computer software programs. Familiarization with loan documentation requirements is helpful; however, loan documentation will be under the supervision of a Mortgage Banker so detailed knowledge is not a mandatory prerequisite. Must enjoy helping customers and fellow employees. Must be trustworthy and maintain a high level of confidentiality. Must be able to multi-task and work under stress and pressure. Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally. Responsibilities of this position include (but not limited to): Answer incoming customer inquiries as well as calling the customer back with a resolution if appropriate. Engage with customers in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Perform data entry to document and update information. Perform various administrative duties such as scanning and filing of documents. Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally. Practices branch security procedures and protects customer confidentiality and privacy. We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care; Supplemental Accident, Hospital, or Critical Illness Plans; Employer paid Life Insurance, Short Term Disability, and Long-Term Disability; and Additional Voluntary Life Insurance Options. Paid Vacation, Sick and Volunteer leave; 401K and Profit Sharing. Compensation for positions is based on the specific position and may be paid in the form of an hourly wage, a semi-monthly salary, commissions, or a combination of them. Depending on the specific position, some may be paid solely on commissions or others may include a bonus structure. Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.

Requirements

High School diploma or general education degree (GED) is required.
Must be a mature, responsible individual with a professional appearance, be dependable and take pride in their work.
Attention to detail is a must in this position.
General PC knowledge and the Internet is required, must be capable of accurate typing, and learning various computer software programs.
Must enjoy helping customers and fellow employees.
Must be trustworthy and maintain a high level of confidentiality.
Must be able to multi-task and work under stress and pressure.
Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.

Nice To Haves

Bilingual abilities are preferred but not required.
Previous mortgage experience preferred and prior secretarial and/or bank lending knowledge is helpful.
Familiarization with loan documentation requirements is helpful; however, loan documentation will be under the supervision of a Mortgage Banker so detailed knowledge is not a mandatory prerequisite.

Responsibilities

Answer incoming customer inquiries as well as calling the customer back with a resolution if appropriate.
Engage with customers in a friendly and professional manner while actively listening to their concerns.
Offer support and solutions to customers in accordance with the company's customer service policies.
Perform data entry to document and update information.
Perform various administrative duties such as scanning and filing of documents.
Practices branch security procedures and protects customer confidentiality and privacy.