Customer Care Associate
About The Position
The mobile health industry is one of the fastest growing sectors of healthcare, where medical devices, telecommunications, IT, and disease management intersect to deliver coordinated care and value in ways never before envisioned. Responsibilities This is a contract position that will likely last three to four months with the possibility to extend for the right candidate. As a Customer Care Associate, you will apply your expertise in best-in-class Customer Care experience to support users of Welldoc’s products. You will be expected to help the Company deliver best-in-class quality customer service to both patients and healthcare providers in a friendly and compassionate way. In this role your responsibilities in this exciting role will include:
Requirements
- Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
- Experience providing product technical support in a call center environment preferred
- Ability to proficiently use Microsoft Excel, Word and Gmail
- Ability to communicate effectively both orally and in writing
- Ability to build productive internal/external working relationships
- Has a basic understanding of the pharmaceutical/medical device/digital health industry
- Strong understanding of Mobile applications and devices
- Strong interpersonal and customer service skills
- Strong organizational skills; attention to detail
- Experience working in a team-oriented, collaborative, fast-paced environment
- Must be adaptive to be comfortable in a changing organizational dynamic
- Positive, can-do attitude
- Bi-lingual in English/Spanish preferred
Responsibilities
- Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
- Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
- Effectively utilizing various means of data collection, including but not limited to phone and online methods
- Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
- Identifying and reporting any product support and/or trends/delays to management
- Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
- Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
