Customer Care Associate

Utica First Insurance Company•Oriskany, NY

11d•Onsite

About The Position

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location. Reports To Customer Care Supervisor Schedule: Monday-Friday, 9:00am to 5:00pm

Requirements

Previous experience in customer centric positions
Demonstrates excellent verbal and written communication skills
Self-motivated
Ability to learn and navigate multiple computer applications

Nice To Haves

Previous experience in financial or insurance services preferred
Bilingual candidates are preferred

Responsibilities

Answer calls daily in accordance with the average call volume of the department within a five percent margin.
Customer Care Associates will attend to incoming emails to the [email protected] general mailbox with an average volume within that of all team members within a five percent margin
Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy)
Attempt call backs to all callers who leave messages with an emphasis made on completing these call backs within three hours of notification that someone has left a message
Display professionalism in phone calls and description in handling personal financial information
Maintain an incoming call answer rate of 80% or higher