Customer Care Associate

World Finance • Greenville, SC

8d • Onsite

About The Position

Are you experienced in customer service and looking for career advancements? Then we are looking for you! Come be a part of our lively Customer Care team as we take incoming calls to assist our customers with inquiries and help resolve any concerns! Our ideal Customer Care Associate should have previous experience in a call center or financial branch setting and a High School Diploma or General Education Development (GED) Certificate. To be a successful Customer Care Associate, we are looking for an ethical, hardworking, and goal-oriented team member with the ability to demonstrate strong critical thinking skills in difficult and sensitive situations. Our Customer Care Unit cannot wait to meet our new team member! For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!

Requirements

• Previous experience in a call center or financial branch setting
• High School Diploma or General Education Development (GED) Certificate
• Ethical, hardworking, and goal-oriented team member
• Ability to demonstrate strong critical thinking skills in difficult and sensitive situations

Responsibilities

• Collaborating with team members or third parties in order to resolve their issues or concerns
• Providing feedback and offering suggestions to management about areas for improvement related to processes and efficiencies
• Obtaining and delivering knowledge on company policies and procedures
• Take incoming calls to assist our customers with inquiries and help resolve any concerns

Benefits

• Growth opportunities (the vast majority of our team members are promoted from within)
• Business casual work environment
• Low-cost employee health, dental vision, and medical
• Paid vacation, holiday, and sick days
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED