Customer Care Associate

Mahec • Asheville, NC

5d • Onsite

About The Position

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.

Requirements

• Any combination of education and experience equivalent to: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
• Advanced computer skills as related to working with medical office software program(s)
• Experience with Electronic Health Records
• Ability to speak Spanish strongly preferred
• Knowledge of medical office functions including business office work flows
• Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.
• Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
• Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate .
• Showing the ability to meet difficult situations with grace, professionalism, and understanding.
• Adherence to MAHEC’s founding principles and incorporating them every day.
• Having an analytical mind and ability to work autonomously to solve complex problems that may arise.

Nice To Haves

• Previous experience in a medical office/clinical environment preferred.

Responsibilities

• Check-in patients via phone or live
• Update patients demographic and insurance information
• Verify insurance as needed
• Collect payments and reconcile cash drawers as assigned
• Refer patients to financial advocates as needed
• Prepare and provide appropriate patient paperwork
• Respond to walk-in patient needs
• Monitor waiting room for delays
• Check-out patients
• Schedule appointments
• Provide patients with clinical summary following visit
• Coordinate interpreting services for patients
• Reconcile appointments
• Answer phones, checks voicemails, monitors phone volume
• Collects and distributes mail
• Scan and fax documents
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Float in between front desk and scheduling areas as needed
• Provide satellite coverage as assigned
• Participate in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational initiatives
• Participate in outreach initiatives, community events, and seasonal clinics

Benefits

• MAHEC Total Rewards Package
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED