Customer Care Associate (Part time)

Valley Fiber • Cutler Bay, FL

11h • Onsite

About The Position

As a Customer Care Associate - 3 Months Term Part time, you play a pivotal role in fostering positive relationships with our customers through exceptional service. This dynamic position involves engaging with customers via phone calls and emails, addressing inquiries, and providing comprehensive support on Valley Fiber's products and services.

Requirements

• Previous experience in customer service or call centre environments.
• Proficient in the Microsoft Office suite.
• Exceptional verbal and written communication skills.
• Thrives in a fast-paced office environment and excels under pressure.
• Maintains a friendly and positive attitude, exhibiting a high degree of professionalism.
• Handles highly sensitive information with discretion.
• Works effectively both independently and collaboratively as a team player.
• Meticulous attention to detail and effective problem-solving capabilities.
• Highly flexible, adapting to changing priorities with ease.
• Self-motivated, capable of completing tasks with minimal supervision.

Nice To Haves

• Knowledge of French or other languages is an asset.

Responsibilities

• Proactively engage with customers through phone calls and emails, ensuring a seamless and delightful experience.
• Perform various administrative tasks, participate training and continuing education initiatives and coaching/ service skills enhancement.
• Ability to work on internal systems and speak with customers for extended periods.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to adapt to changing schedules and customer demands, especially during high seasons.

Benefits

• Staff discounts on internet service and at select local businesses
• Opportunities for professional development, increased responsibility, and advancement
• Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed