Customer Care Associate, Geisinger Health Plan (Eastern Standard Time Zone resident)

Geisinger•Work from home (Pennsylvania), PA

5d•Remote

About The Position

Geisinger Health Plan is now hiring full-time Customer Care Associates for our August 2026 (8/10/2026) training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also Geisinger health system, please apply.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 1 year-Customer Service
Call Center Technologies (Inactive)
Communication
Computer Literacy
Group Problem Solving
Organizing
Teamwork

Responsibilities

Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns.
Serves as primary contact for customers.
Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
Investigates all concerns/issues to assure accurate information is provided in a timely manner.
Provides resolution for all customer concerns and inquiries.
Communicates and coordinates with the appropriate internal departments to resolve customer concerns.
Documents and codes accurately all inquiries/concerns.
Provides customers with the complaint/appeal and grievance process.
Documents complaint/appeal and grievances and forwards to the appropriate team for processing.
Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
Work is typically performed in an office environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.